Quality management is mission-critical in regulated industries – yet many organisations still manage corrective actions, calibration, and customer feedback through multiple spreadsheets. This makes compliance fragile and time-consuming. ActOn Systems delivered a bespoke Quality Management System aligned to AS9100 and ISO 9001, consolidating all quality workflows into one controlled environment.
The Challenge
Before the digital QMS, the organisation operated with:
- 5+ different spreadsheets
- Manually tracked corrective actions
- Disconnected customer feedback records
- Spreadsheet-based calibration tracking
This caused:
- Data inconsistency and duplication
- Errors in corrective action tracking
- High risk of missed calibration due dates
- Heavy dependence on key individuals
- Stressful audit preparation
Managing compliance was unnecessarily difficult and unreliable.
The Solution
ActOn Systems created a centralised Quality Management System that unifies all quality records into one place – designed specifically around AS9100/ISO 9001 needs.
Core system capabilities:
- Corrective action management
- Customer feedback logging
- Calibration tracking with automated alerts
- Single source of truth for all quality data
- Clear ownership and status visibility
The organisation moved from fragile spreadsheets to a structured, accountable environment.
The Impact
- Spreadsheets: 5+ replaced by one system
- Data accuracy: significantly improved
- Corrective action visibility: centralised & auditable
- Calibration control: automated alerts
- Audit readiness: improved
- Audit preparation became easier and faster
- Data duplication eliminated
- All quality data centralised.
- The shift from spreadsheets to a digital QMS improved accuracy, reduced manual admin, and strengthened audit readiness across the business.
